The Editor team redacts adverse event medical device reports. Redaction protects the privacy of patients and trade secret/commercial confidential information.The Editors redact this information from hard copy and electronic supplemental reports, per outlined guidelines. The Senior Task Leader will be responsible for ensuring the operations of the Editor team. The STL will conduct random quality checks of their team’s work, monitor the workflow, and ensure policiesand business practices are documented, updated, and meet best practices and standards. The Senior Task Leader will provide recommendations on the appropriate course of action related to quality findings and trends and informthe Project Manager of audit findings, trends, and concerns of the Editor Team.The STL will review and retrieve system data and resolve identified discrepancies in the team’s work.
Essential Duties and Responsibilities:
Responsible for overseeing the performance of and monitoring the workflow of the Editor team. Perform extensive quality control activity on Editor’s work ensuring adherence to FOIA redaction guidelines. Manage document tracking databases and inventory records.The primary point of contact for the Project Manager and provide assistance as needed for the overall project’s operations. Attend meetings with the management team and client on project progress, as required. Monitor team’s work loads, prioritize work, and assign staff resources on other project areas, as needed. Implement Standard Operating Procedures (SOPs) and train staff accordingly. Assist with interviewing, mentoring, coaching, and training activities for new hires. Review and monitor employee performance for completeness and adherence to standards (timeliness and quality). Compile both weekly and monthly reports of the Editor team’s performance. Follow-up on corrections and problem areas identified or areas where procedural clarifications are needed, including reporting all quality or performance problems to the Project Manager. Make workflow and resource recommendations to the Project Manager. Monitor staff attendance and performance. Prepare and send emails for redaction corrections, changes and feedback to staff. Perform corrections/changes with databases as requested and/or identified by the client.
Skills and Abilities Required:
- Ability to lead a team with a minimum of three (3) years’ experience in records management.
- Excellent verbal, written communication skills and customer service skills.
- Strong organizational skills and attention to details.
- Advanced proficiency with computers and Microsoft Office Suite products.
- Must have experience in quality control.
- Must be proficient in analyzing, classifying, and interpreting scientific regulatory documents.
Minimum Education and Experience Required:
Bachelor’s or Associates degree in the Health Science or Information Management field.