Technical Information Specialist

Summary of Responsibilities :

The person in this position is responsible for supervising and performing mail handling in support of our customer, the Food and Drug Administration (FDA).  The primary functions include, but are not limited to: Performing all quality controls on documents processed and interfacing with our clients to answer questions on how the work is being processed AND supervising mail receipt and delivery, logging, tracking and sorting mail, QC document manifest, etc.  The Technical Information Specialist may also be permitted to make changes to the work process. Although Technical Information Specialists will be assigned to perform these primary functions shown above, they may also be cross-trained to perform secondary duties according to business needs.

Essential Functions:


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


·        Process paper and electronic documents in accordance with current SOPs, as FDA moves away from a total paper environment to an electronic paperless environment.

·        Perform data entry functions, as needed.

·        Perform quality control checks on processed documents according to project requirements with 99% accuracy.

·        Use office automation tools daily such as Microsoft Office and other common desktop applications.

·        Use client specific databases with great proficiency.

·        Make necessary changes to the work process, when requested.

·        Able to become a resident subject matter expert.

·        Provides quality control by reviewing completed work projects to ensure data accuracy, completeness and timeliness.

·        Provide assistance to FDA Division personnel.


Required Qualifications:


·        High School Diploma

·        Two(2) years direct experience processing documents and at least one (1) year of office, records, or computer experience.

·        Ability to type 40 words per minute with no more than two (2) errors.

·        Technical background with knowledge of folder structure systems for electronic documents.

·        Proficient with office automation tools such as Microsoft Office and other common desktop applications.  

·        Must have a combination of excellent analytical skills and attention to detail.

·        Possess excellent verbal and written communicationskills.

·        Must be able to lift and move standard boxes (up to 50 lbs).

•        Must be able to work in a fast-paced paper and electronic production environment.

•        Must have experience with reading and classifying scientific regulatory documents.

•        Must possess excellent customer service skills.

•        Have experience in working areas such as document tracking databases, scanning and micro graphics.

·        Requires ability to bend and stretch to reach files, and push a fully loaded mail cart.

·        Possessor be able to obtain/maintain a Government Public Trust Security Clearance.

·        Excellent data entry skills and attention to detail is MANDATORY.

Preferred Qualifications:


·        Bachelor’s degree in Science or Information Management.

At least three (3) years experience in an office environment with a records management background.


Email resume with job code